At Live Ningaloo, we believe that adventure knows no boundaries, and we are committed to ensuring that everyone can join in on the excitement, regardless of ability. Our tours are designed to be accessible and inclusive, offering a range of services and accommodations for guests with disabilities.

We cater to a variety of disability types, including blind or low vision, deaf or low hearing, limited mobility, wheelchairs or mobility scooters, food allergies or intolerances, and cognitive or individuals on the Autism Spectrum. Our goal is to create an environment where everyone can feel comfortable and have a fantastic experience.

Booking and inquiries are a breeze with multiple options available. You can reach us via phone, email, or even through our website, which supports screen readers. We’ve made sure that our forms have high contrast boxes and submit buttons for easy navigation. Plus, our friendly staff members have undergone disability awareness and training to provide the best assistance possible.

When it comes to safety, we’ve got you covered. Our vessel is equipped with audible and visual devices to ensure that everyone is alerted in case of an emergency. Exit signs are clear and easily visible, and our crew keeps the exit access free and clear at all times. Your safety is our top priority.

We understand that everyone’s needs are unique, which is why we gather important health information prior to your booking. This way, we can identify guests who may require additional assistance during an emergency. Our crew members are trained to provide support and work through emergency procedures, equipped with advanced first aid skills and even a defibrillator onboard.

Accessibility is at the heart of our mission. Although our boat may not meet all WCAG2.0 standards, we’ve successfully welcomed guests using wheelchairs before. We’ve taken steps to ensure that signage and information on board are easy to read, and our briefings are engaging, including a puppet show to make sure everyone gets the message. Please note that due to limited space, we are unable to provide free spaces for extra people or service animals at this time.

From the moment you plan your visit to the moment you step on board, we’ve thought of every detail to make your experience extraordinary. Our advertising materials and websites are compatible with screen readers, and we offer documents in plain English for those with cognitive impairments. We’ve even created a “social script” guide to prepare visitors in advance, describing all the sights, sounds, and smells they’ll encounter.

At Live Ningaloo, we believe that adventure is for everyone. So join us on a journey filled with excitement, breathtaking marine life, and unforgettable memories. We’re here to ensure that your experience is nothing short of amazing, regardless of your abilities. Let’s create unforgettable moments together!

Accessibility Report

We have the following products/services available:

• Tour/Transport

We cater for the following disability types:

• Blind or low vision
• Deaf or low hearing
• Limited mobility
• Wheelchairs or mobility scooters
• Food allergies or intolerances
• Cognitive or people on the Autism Spectrum

We offer the following methods for bookings and enquiries:

• Phone
• Email
• Fareharbor
• Our website supports Screen Readers
• Our forms have high contract boxes and submit boxes
• Staff have undergone disability awareness and training

General:

• There are audible device/s to alert occupants to evacuate with instructions on how to evacuate.
• There are visual device/s to alert occupants to evacuate.
• Exit signs are clear and easy to see
• Exit access is free and clear at all times
• We ensure exit access is free and clear at all times by not allowing any items to obstruct the entry and exit to the vessel
• There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
• The evacuation point is clearly marked by a sign
• We are able to identify guests who need additional assistance should an emergency occur by requesting health information prior to securing a booking so that we can accommodate each person’s needs as best we can. 

We additionally have a briefing system where we go over emergency situations and our crew identify other guests on tour who are able to help others in case of an emergency.

• The procedure for assisting guests who need assisted rescue is the crew member who notices a problem will alert the skipper and they work through the emergency procedure together. All crew have advanced first aid, oxygen training and we have a defibrillator onboard, which our crew all have had training to use.
• There is only one access/exit point for guests to embark/disembark the vessel, and therefore there is no exit sign is required on board.
• We provide food and beverage, however do not have a menu for this as it is presented buffet style on board.
• Our business offers communication methods in English, however has briefings available in Spanish, Chinese, French and German additionally.
• Our boat isn’t able to meet all WCAG2.0 standards, however we have taken people who operate wheelchairs previously on our tour and they’ve had a fabulous experience with us!
• There is easy to read signage and information (e.g. menu cards emergency information) on board our vessel, and we provide our briefings using a puppet show to demonstrate to those who are hard of hearing how they can interact with megafauna in the water.
• Unfortunately we run a micro-operation and whilst we can provide assistance for anyone living with a disability, we do not have the space on our vessel to offer free spaces for extra people or for service animals. 

Pre-arrival, arrival and reception

• Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
• Documents are available in plain English for people with cognitive impairment
•  A “social script” guide to Live Ningaloo describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
• Quiet, strictly ‘no yelling’ experience for those on the Autism Spectrum
• A space for parents and children on the Autism Spectrum
• Booking information and websites are compatible with screen readers
• Information and maps are available in written form
• Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
• Emergency and evacuation procedures are explained on arrival
• We are lucky in our industry that there are no wait times, so that guests with fatigue related to their disability are not disadvantaged by long waiting periods
• We do just want to add that we do not provide a ‘car-park’ as such, as we operate from a multi-government controlled boat ramp. We do provide curb-side service as close as we can possibly get to pick guests up from their accommodation and to the boat ramp.

Entry

• We provide a drop off point close to the entrance of the boat ramp.
• A path of access to our tender is clear of obstruction.
• Our doors are fitted with a self-closer.
• Signage is written in a contrasting colour.
• Vessel doors have tinted glass, however these are always open for guests to walk through.

Internal Spaces

• Interior walls are low sheen.
• Floors, walls, counters and furniture are of contrasting colours.
• Floor surfaces are hard or short pile carpet.
• Seating is available for guests unable to stand for long periods.
• Accessible facilities are clearly signed and visible from all areas.
• The width of the smallest corridor is 24 inches in the doorway, which has not been a disadvantage for those requiring space for wheelchairs previously.
• There is a quiet space for parents and children on the Autism Spectrum.

Public areas

• Even lighting 
• Seating
• The width of the smallest pathway is 24 inches due to the limitations of being on a small vessel, however as mentioned above this has not been a disadvantage for those requiring space for wheelchairs previously.

Steps

• There are steps. 
• All steps have enclosed risers.

Public Toilets/Adult Change Facilities

• There is an accessible toilet for guest usage.
• Handrails are fitted.
• The toilet seat is 460mm above the floor.